What to expect at your first visit to Oaklands Dental
At Oaklands Dental, your comfort and happiness matter. In fact, our goal is to make you look forward to dental care! We prioritize a calm, respectful environment and a gentle approach to care. Our team takes the time to answer questions, explain procedures, and ensure you never feel rushed or pressured.
Watch Our New Patient Video (Length 45 Seconds)
A Team Approach to Dental Health
Your appointment will begin with a review of your medical and dental history and a comprehensive dental exam that will consider your gums, teeth, bite and jaw, and utilize a variety of diagnostic tools. Dr. Girard or another Dentist will review the information gathered, and will discuss your dental health status, needs, and goals with you, and develop a personalized treatment plan tailored to your needs.
We Make Time for Show & Tell
During your visit, we will use photos and videos because we want you to clearly see and easily understand what is going on in your mouth. We will explain all the options you have to choose from so you can make an educated choice about your oral health.
The Big Picture
We will also focus on your overall general dental health. By using technology such as digital x-rays, we can take accurate images of your entire mouth in just seconds – and use them to help you understand your oral health levels and how they may be relevant to your overall health.
We will ensure that all of your questions and concerns are addressed, with no pressure to proceed with any procedure unless you are comfortable. We are here to make you shine!
Insurance & Payment
At Oaklands Dental, we'll help you navigate your dental insurance coverage and our options for payment, so you can focus on achieving your dental goals.
Insurance Claims
Dental plans are developed to offset some of the costs of treatment, they are generally not designed based on your unique dental care needs, nor do they cover the full range of dental treatments available today.
While we can help you understand your plan coverage, we are NOT experts on all the details of your dental insurance. The details of your plan are protected by the Personal Information Protection Act (PIPA); this makes it extremely difficult for us to get all of the information on your behalf.
You should know how your plan is designed, since this can significantly affect the plan’s coverage and your out-of-pocket expenses. This also helps support you in making informed decisions about improving and maintaining your oral health.
Each of the thousands of plans contain a list of conditions or circumstances that limit or exclude services from coverage. Limitations may be related to time or frequency; the number of procedures permitted during a stated period. Even plans that indicate 100% coverage often have limitations.
As a dental care provider, our relationship is with you, not your insurance company and Dr. Girard focuses on ‘patient centered care’.
We treat our patients based on what is best for your oral health not what is best for your dental insurance provider.
We are happy to work with you to assist in maximizing your plan benefits and minimizing your out of pocket expenses; but ultimately it is your responsibility. As such, all fees not covered by your dental plan are your responsibility.
Thank-you for entrusting Oaklands Dental with your dental care,
Payment Methods
The full treatment cost (or the patient portion if direct-billing to your insurance) must be paid at the time of your appointment. We accept payment by credit card, debit or e-transfer.
Want to play video games while you wait?
Do your homework first. Download and complete our new patient forms before your visit!
Punctuality is appreciated and we’ll do our best to ensure your appointment starts and ends on schedule.
Our goal is to keep you aware of your dental health needs. To accomplish this, we will keep in touch with you via whatever technology you are most comfortable with – phone, email, or text!
Oaklands Dental is always accepting new patients and we’d love to welcome you to our practice family!
Got Nerves?
If you are experiencing fear or anxiety (maybe you can’t remember the last time you went to the dentist!), let us help you feel more at ease. It may be easier and more comfortable than you remember!
We have a variety of practices in place, including dental sedation options, to help you relax during your appointments.
Office FAQS
Read the FAQs to learn more about what to expect at Oaklands Dental.
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What features does your clinic offer?
Our clinic offers a number of features, including:
- Friendly staff to take care of all your needs
- Convenient Location
- Free On-Site Parking
- Accessible by Public Transit
- Noise canceling headphones
- Complementary Silk Road teas & fruit infused water
- In-office WiFi and device charging stations while you wait
- Waiting-room distractions for Kids & Grown-up Kids
- Hot towels at the end of your appointment
- Wheelchair Accessible
- Comfortable Seating & Entertainment
- Children's Play Area
- Same-Day Appointments
- Support for Anxious Patients
- Short Wait Times
- Multiple Appointment Bookings for Families
- Direct Billing to Insurance Companies
- Automated & Phone Appointment Reminders
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How can I book an appointment?
To book an appointment at Oaklands Dental, please call us during our regular business hours or request an appointment online.
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How do I cancel or reschedule an appointment?
If you need to cancel or reschedule an appointment, please call or email us as soon as possible. We do require 2 business days notice to change or cancel your appointment, for the benefit of all our patients, and to avoid a short notice fee.
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Do you offer appointment reminders?
In the days before your appointment, you will receive automated phone, text or email appointment reminders from us. You can respond via any of those methods. We do require 2 business days notice to change or cancel your appointment, for the benefit of all our patients, and to avoid a short notice fee.
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Does your clinic have on-site parking?
Yes, we have free on-site parking available for all our patients. We are also easily accessible by public transit.
